[Volokh] David Bernstein: Bad News re "MagicJack":

[notify at powerblogs.com]

Posted by David Bernstein:
Bad News re "MagicJack":
http://volokh.com/archives/archive_2008_02_17-2008_02_23.shtml#1203564092


   A while ago I recommended the "MagicJack" device, which allows
   unlimited U.S. internet calls from anywhere in the world. I still like
   the device, but I must report that the company's customer service
   leaves a lot to be desired. My daughter pulled my MagicJack out of its
   USB port, and broke it. I tried to find a customer service address on
   the MagicJack website, but all I could find was a "techchat." Here's
   the transcript of the chat:

     Jim: Hi, how may I assist you today?

     David: Hi, my two year old daughter pulled my magicjack device out
     of the computer and broke it.

     Jim: May I know how many days has the magicJack with you?

     David: I think I got it around September 07.

     Jim: My apology for that, but we cannot do your request. You have
     to buy another magicJack for you to enjoy the services.

     David: Fair enough, but I paid for an extra year of service.

     Jim: We have nothing to do with it sir. I'm afraid it's in your
     part that the magicJack broke.

     David: Can you please ask a manager to come on line. I paid the $40
     for the MagicJack [which comes with one year of service], but $20
     for an additional year of service, and I'm not going to pay for
     service I"m not getting.

     David: Or is there a customer service email address I can contact,
     someone in customer support, not tech support.

     Jim: Please understand that we currently only handle technical
     support chats.

     David: Fine, but are you telling me that Magicjack has not customer
     service email address? I simply want a refund for my unused license
     for the extra year, I will then buy another Magicjack.

     Jim: I'm afraid so.